30 Tips for Today’s Financial Advisor: Tip 28
No one likes hearing and accepting difficult feedback — especially if it’s not true, not timed well or delivered poorly, or given by someone who doesn’t have the right to be offering it.
But as Fast Company says, “we can’t always control the feedback we receive; we can only control how we choose to accept and use it. And learning how to use it wisely can be a game changer.”
Feedback can teach us things that we would never learn without an outside perspective, strengthen our relationships, and ultimately improve our self-esteem.
When we listen to feedback from family members, friends, co-workers, business partners, and other people we care about, we can grow in our personal and professional life and also gain the respect from the person giving the feedback.
“There’s nothing worse than mustering up the courage to give someone feedback, only to see it go nowhere,” Fast Company notes.
Today’s Tip: Listen to Feedback from Your Clients, Even When It’s Hard to Hear
Tip #28: Be receptive to all forms of feedback. There’s no question that negative feedback — especially when it comes from your clients — can be hard to hear. Change your mindset. Find creative solutions to issues raised or do some detective work to see if others are dealing with the same thing. Reframing negative feedback as a golden opportunity for growth will benefit your firm and your team in the long run.
We’ll be back on the blog Wednesday with tip 29. In the meantime, reach out to the Beyond AUM team if you have any comments or questions!